Business Process ImprovementCross the communication barriers...
Visual Controls - "A Picture Is Worth A Thousand Words"
Visual is more effective than verbal...
Using pictures to show what 'right' looks like is the most effective standardization tool, because you want your Big Mac to look and taste the same no matter where you get it, right? The graphic nature of Lean provides a quick and common understanding of current conditions. Visual interpretation is more reliable than verbal because over 90% of verbal communication is body language and tone. Users prefer to 'see' circumstances versus 'hearing' complaints.
Using value stream maps and visual process controls makes it easy for users to see the loops in work, rework and work-arounds. This way process waste becomes easy to see and eliminate. Nobody appreciates having their time wasted, and when your staff learns the Kaizen Kaye, LLC Business Process Improvement System, they will happily eliminate the non-value added steps that delay their ability to deliver customer value.
SOPs & Standard Work = Consistency & Quality
Quality is everyone's job, and quality can be achieved through consistency. Consistency can be achieved through developing the best methods, documenting them, and then doing what is documented. Visual work instructions cross all communication barriers, and your ability to maintain your process certifications depend on having documentation that is effective and easy to understand and use.
Best Methods & Improved Productivity
Developing visual Value Stream Maps and Process Measures allow a team to see their process, think of ways to improve performance, and get involved in helping their company to succeed. While developing and documenting their value stream, workers can see how their process adds value for the customer. They can also see the waste that delays customer satisfaction and think of ways to eliminate that waste in order to improve their own productivity. No worker appreciates having their time wasted, so making it visual validates their frustrations and helps them find ways to make it better.
Using pictures to show what 'right' looks like is the most effective standardization tool, because you want your Big Mac to look and taste the same no matter where you get it, right? The graphic nature of Lean provides a quick and common understanding of current conditions. Visual interpretation is more reliable than verbal because over 90% of verbal communication is body language and tone. Users prefer to 'see' circumstances versus 'hearing' complaints.
Using value stream maps and visual process controls makes it easy for users to see the loops in work, rework and work-arounds. This way process waste becomes easy to see and eliminate. Nobody appreciates having their time wasted, and when your staff learns the Kaizen Kaye, LLC Business Process Improvement System, they will happily eliminate the non-value added steps that delay their ability to deliver customer value.
SOPs & Standard Work = Consistency & Quality
Quality is everyone's job, and quality can be achieved through consistency. Consistency can be achieved through developing the best methods, documenting them, and then doing what is documented. Visual work instructions cross all communication barriers, and your ability to maintain your process certifications depend on having documentation that is effective and easy to understand and use.
Best Methods & Improved Productivity
Developing visual Value Stream Maps and Process Measures allow a team to see their process, think of ways to improve performance, and get involved in helping their company to succeed. While developing and documenting their value stream, workers can see how their process adds value for the customer. They can also see the waste that delays customer satisfaction and think of ways to eliminate that waste in order to improve their own productivity. No worker appreciates having their time wasted, so making it visual validates their frustrations and helps them find ways to make it better.
